Refused to return: Jingdong suspected of overlord clause

On July 6, Nanjing citizen Li bought a Samsung UI9193G mobile phone at Jingdong Mall. At that time, the product information of the mobile phone was marked "CDMA2000/GSM dual mode dual standby". After getting the mobile phone, Mr. Li found that the mobile card could not access the Internet. In the communication with JD.com, it was learned that the Samsung mobile phone was a "customer machine" of China Telecom, and it was necessary to use the 3G card of the telecommunication to realize internet access. "Jingdong has never mentioned the word 'telecommunication' in all sales information. If we know that this is a telecommunications machine, I will definitely not buy it," said Mr. Li.

After the newspaper reported, the reporter found that the Samsung mobile phone had been added to the sales information of Jingdong Mall with the word “Telecom”. “This fully shows that Jingdong knew this problem before it was 'secret'. This word was added to the land,” said Mr. Li with angrily, and his request for return was categorically rejected by Jingdong with “influencing the second sale”.

In this regard, the deputy secretary-general of the Nanjing Consumers Association Qian Ligen believes that JD.com, as a publisher of online sales platforms, should give consumers real product information in consideration of consumer law and consumer’s right to know. After strict checks, publishers are responsible for the consequences of product information errors or misleading consumers.

China's "Consumer Protection Law" clearly stipulates that consumers have the right to know the true conditions of the goods they purchase or use, or the services they receive. Operators must provide consumers with real information about goods or services, and they must not make introductions. Misleading false propaganda; Operators should make a true and definitive answer to questions raised by consumers about issues such as the quality of the goods or services they provide and their methods of use.

Samsung mobile phone users without rights
For mobile phone manufacturers can not escape it, Secretary-General Qian said: "As the manufacturer of this phone, the provider of goods, whether it is their own sales or sales agents, Samsung should also give consumers a reasonable explanation. This responsibility for the separation of incidents is also beneficial.” However, Mr. Li and reporters have repeatedly tried to communicate with the Samsung mobile phone after-sales service department, but they are all suffering from inaccurate address, telephone and other information. “The problem is right here.” Secretary-General of Money frankly stated that “There are consumer issues that have not been established in our country’s relevant after-sales service departments or offices that have not been established in many foreign mobile phone brands, including South Korea’s Samsung, and Chinese consumers cannot find the manufacturers. After the after-sales department, it is very difficult to consume rights."

Return terms are not regulated

Jingdong repeatedly refused to request Mr. Li’s return request with “impacting secondary sales”. The Secretary-General of Money thinks this is obviously not in conformity with the regulations. Whether it is the Consumer Law or the Three Guarantees Regulations for mobile phones, there is no such clause. Jingdong cannot use this as a rule. Reasons to refuse consumers to return.

China's “Responsibility Regulations for Returning, Replacing, and Returning Mobile Phone Product Replacement” (ie, the three packs of mobile phones) clearly stipulates that, within 7 days from the date of sale, the host of the mobile phone appears the performance listed in Appendix 3 “Mobile Phone Product Performance Failure Table”. Failure, consumers can choose to return, exchange or repair. The reporter found that problems such as normal login or communication, mobile terminal card not working properly, and data interface card not working properly were all listed in Appendix 3.

At the same time, the regulations also mentioned that “the state encourages sellers and producers to make three-pack commitments that are more conducive to safeguarding the legitimate rights and interests of consumers and are strict with these regulations.” Mr. Li believes: “Jingdong’s return policy is purely overlord. Terms!"

Consumers are for consumption, but they can't be consumed normally. Samsung, the producer of the products, and Jingdong Mall, the seller, should not avoid it. Instead, they should actively cooperate with consumers to distinguish their responsibilities first, so as to reasonably and legally safeguard consumer rights and interests.