With the rapid development of science and technology, artificial intelligence has gradually penetrated into all aspects of life. The combination with industrial manufacturing is intelligent manufacturing, and the combination with robots is intelligent robots, and the combination with cars becomes unmanned driving, and it interacts with voice. The combination is a smart call.
In the just held China (Shanghai) International Artificial Intelligence Exhibition, Silicon-based Smart Company exhibited its latest smart phone product-fully automatic telephone robot.
Founded in 2017, Silicon-based Intelligent Company is a company that focuses on the research and development of interactive technologies such as intelligent voice and machine vision and the application and promotion of business scenarios. The company received 20 million in financing at the beginning of its establishment, and then received 50 million in joint investment from Qihoo, China Finance, Surging Capital and other investment institutions. It is a representative company in the field of telephony robots.
To replace boring work, phone robots are bornAs we all know, the repeated work content of the telemarketing industry determines its boring nature of work. Repeatedly making dozens to hundreds of calls every day, working under the pressure of the low success rate of the wide network and the emotions of customer dislike, the psychological state of telemarketers will inevitably be affected, and the working state affected by emotion must be Unstable, it is inevitable that work efficiency will drop. This kind of work for a long time has a certain impact on personal physical and mental health.
Studies have shown that human stress is closely related to physical and mental health. A survey shows that about 60% of employees in China are in a state of stress, 56% of employees are affected by stress, and 23% of employees are in a state of occupational exhaustion. Compared with ordinary employees, telemarketers are undoubtedly more stressed, the working environment is also more boring, and it is relatively easier to reach a sub-healthy state.
Therefore, in the face of such a situation, the phone robot has embodied its value and significance.
"In line with the belief in liberating human beings from repetitive labor, we have developed a fully automatic telephone robot-Siyu, which will become the company's most powerful telephone team." Co-founded by Nanjing Siji Intelligent Technology Co., Ltd. The COO Zhu He said so.
Silicon Language can make 800 to 1000 calls a day, and every call is full of energy, not affected by the external environment, and the other party does not know that it is a robot talking to him. After determining the intended customer, it will be automatically transferred to the manual contact. Effectively save manpower and improve work efficiency.
Zhu He said: “Silicon uses its own advantages and characteristics to reduce corporate costs while improving work efficiency, liberating human employees from repetitive mental work, alleviating employees’ mental pressure, and making them more valuable. Go to work."
Intelligent analysis ability and learning abilityIt is understood that the silicon phone robot uses the most cutting-edge deep learning technology, advanced speech recognition (ASR), spoken language understanding (SLU), dialogue management (DM), natural language generation (NLG), text-generated speech (TTS) five types The collaborative operation of the dialogue system's technical modules ensures that the silicon phone robot can quickly recognize the meaning expressed in the customer's dialogue, accurately judge the customer's intention and give an accurate response, quickly and efficiently.
Silicon phone robots are suitable for all industries that have telephone sales, such as money, insurance, real estate, automobiles, the Internet, advertising, consulting, and family services.
Wang He said: "Compared to telesales personnel, silicon phone robots can work 24 hours a day, without the need to invest in recruitment and training, and will not affect efficiency due to external factors."
Comparison of artificial and telephone robots
Silicon-speaking phone robots can also follow up and return visits to existing customers, and extend the service in both depth and breadth with high granularity. Silicon Language can put the company's pursuit of high-quality services on the ground at a low cost.
In the process of work, Silicon Language can rely on big data technology to build business scenario models and conduct self-training. Analyze contextual sentences in massive dialogue data, construct an industry knowledge graph, adapt to response responses in different scenarios, and improve the semantic understanding module of telephone robots. Based on the foundation of deep learning technology, Silicon Language can record all the content it listens to, and accurately convert it into text for easy viewing.
Zhu He said in the interview: "Compared with humans, the phone robot has better stability because it has no human emotions. At the same time, it also has higher efficiency."
Focus on the integration of technology and real lifeSilicon-based companies mainly discuss the integration of science and technology and real life, focusing on the value of returning people to humans.
In addition to smart phone robots, silicon-based smart company's products also include blind glasses, voiceprint recognition systems, etc., mainly focusing on assisting directions. Zhu He said: "We need to decide the embedding point according to the actual situation, so that the technology can be better integrated into real life."
At present, most of artificial intelligence research is doing basic research at the technical, strategic and future levels, which has brought us a huge space for development.
Wang He said: "The company has achieved a closed loop technically, and any one of the technical links can be self-operated. Unlike many friends who just piece together various technologies, it is not a closed loop in the true sense. However, silicon-based smart companies have With greater ambitions, the company pays more attention to integration in addition to the research on the underlying technology. It focuses on the integration of commercialization and the integration of real life. Facing all enterprises and the general public, the company will build a more convenient ecosystem to help More people, improve the quality of life."
"So now the company's investment point is no longer the research team, but more on the focus of the integration of the living environment." Zhu He added.
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