AI venture company Astound received $1.5 million in Series A financing, using AI to automate employee service requests
According to foreign media reports, a new startup called Astound today released a big vision: using artificial intelligence to reduce service requests to drive service automation. It is understood that the company's overall goal is to help employees of large enterprises to handle their own service needs, rather than requiring more experienced technical personnel to intervene. Astound's products target four specific areas:
According to foreign media reports, a new startup called Astound today released a big vision: using artificial intelligence to reduce service requests to drive service automation. It is understood that the company's overall goal is to help employees of large enterprises to handle their own service needs, rather than requiring more experienced technical personnel to intervene.
Astound's products address four specific areas: predicting which agents should receive support tickets, providing them with relevant information from the company's record system, and providing automated responses to end users without human intervention.
All products are designed to speed up employee service and reduce the cost of supporting the business, which is critical for the IT department, which requires users to remain happy while reducing the impact on the bottom line. Moreover, the company's analysis component can help identify patterns in employee help desk requests that can be used to further improve the program.
Astound already has many corporate customers, for example. Both McDonald's and Adidas have run their software in the production of their users. This is a major achievement for startups.
Both companies are basically the ideal environment for Astound software. Astound co-founder and chief product officer Dan Turchin said in an interview that Astound's key customer is a large enterprise that uses metrics to measure the performance of its IT department, such as how long it takes to process employee help desk requests.
To help drive its vision, Astound recently received $11.5 million in Series A funding. The round was led by Vertex Ventures and Pelion Venture Partners, from Slack Fund, The Hive and Moment Ventures.
It is reported that Turchin co-founded Astound with company CEO Naghi Prasad. Turchin is a machine learning expert who previously founded Deep Forest Media. At the same time, Turchin has 20 years of experience in the field of employee services.
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