Liu Qiangdong: Jingdong is developing artificial intelligence but cannot replace human beings

The 2nd World Intelligence Conference was held in Tianjin from May 16th to 18th. The theme of this conference is “Intelligent Times: New Progress, New Trends, and New Measures”.

In the "Foresight: Smart Economy and Sustainable Development" forum held in the morning, Liu Qiangdong, Chairman and CEO of Jingdong Group, delivered a speech on the theme of "New Trends in Business in the Smart Age". In his speech, he responded to the opening of the Internet. The rumors of thousands of people said that "every brother will never be expelled."

Liu Qiangdong said: "Jingdong is still developing at a high speed. We still need people and will never expel any brother."

Liu Qiangdong also said in the speech that hardware and software are the two main lines of Jingdong's artificial intelligence strategy, and more new businesses are built on the basis of artificial intelligence technology. Jingdong has established a complete set of intelligent logistics, B2C's completely unmanned library. In addition, the unmanned distribution station adopts the distribution method of robots and drones, and it is completely unmanned.

Liu Qiangdong said that in terms of software, 57% of Jingdong's sales of goods are now managed by artificial intelligence. In addition, Jingdong's artificial intelligence customer service is vigorously developing artificial intelligence. The second generation of AI customer service can already identify the sentiment of incoming customers. Identify and even be more accurate than humans.

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